Real time filter
Messages are scored as they are sent. Clear spam, links to scam sites, contact details where your policy forbids them and explicit abuse are blocked or hidden automatically under thresholds you approve.
Chat moderation in real time and in your users' languages
Chat moves faster than any queue. AI filters messages as they are sent, and trained moderators review reported conversations with the full context, inside the SLA you choose.
Live chat, group chat and DMs
- Public and group chat in apps, games and communities
- Direct messages between users
- Livestream chat alongside the stream
- Customer to seller messages on marketplaces
- Chat with AI characters and assistants
Two layers for chat
Human review of conversations
Reports and uncertain messages go to a moderator who sees the conversation before and after the message, earlier reports on both users and the relationship between them. Romance scams, grooming signals and extortion are patterns across messages, not single words.
SLA for reports
Choose 4 hours, 1 hour, 15 minutes or 5 minutes for user reports. Tighter SLAs add buffer staff to every shift, and the plan builder shows the effect on team size.
What to expect from a chat moderation provider
Native speakers on every shift for every language you serve, written escalation paths for threats and child safety, a full log of each action, and reports that show time to decision per queue. Compare providers with our buyer's guide.
Get your moderation plan in two minutes
Tell us your platform type, content, volume, languages and SLA. The plan shows your team per shift, the AI and human split and a monthly estimate.
Get my moderation plan