1. The operator
The service is operated by the company identified in the company details shown at the bottom of this page. Contact: support@moderators.net.
2. Accounts
You must give a working email address and keep your password confidential. Business accounts are for companies and their authorised staff. Moderator accounts are only for people aged 18 or older.
3. The plan builder
The plan builder produces a preliminary estimate from the answers you give. It is not an offer. The final team, scope and retainer are set in a written order after we review your policy and content samples.
4. Platform subscriptions
Platform plans are subscriptions billed monthly or yearly in advance, at the prices shown on the pricing page when you subscribe. Subscriptions renew automatically until cancelled. You can cancel at any time and keep access until the end of the paid period. Each plan includes the reviewer seats and monthly items stated on the pricing page. Usage above the plan limit requires a higher plan.
5. Managed moderation
Managed moderation is provided under an order that sets the scope, languages, coverage, SLA, monthly retainer, start date and notice period. The retainer is invoiced monthly in advance. Where these terms and an order differ, the order prevails.
6. Your policy and your content
You decide the moderation policy and remain responsible for it and for your platform. We apply your policy as agreed. You keep all rights in your content. We process it only to provide the service, under the data processing agreement.
7. Acceptable use
You may not use the service to break the law, to moderate content in a way that violates users' legal rights, to attack or overload the service, to access other clients' data, or to resell access without our written consent.
8. Moderators
Moderators work under confidentiality obligations. Our wellbeing commitments apply to every team and are not waived by any order.
9. Availability
We work to keep the Platform available at all times. Scale plans include a 99.9 percent monthly uptime SLA. Planned maintenance is announced in advance.
10. Liability
Moderation reduces risk but cannot guarantee that no harmful content appears on your platform. To the extent permitted by law, our total liability in any 12 month period is limited to the fees you paid in that period, and neither party is liable for indirect or consequential losses. Nothing limits liability that cannot be limited by law.
11. Termination
You can close your account at any time. We may suspend or close accounts that breach these terms, after notice where possible. On termination we delete or return client content as set in the data processing agreement.
12. Changes
We may update these terms. For significant changes we give account holders at least 30 days' notice by email. Continued use after that date means you accept the new terms.
13. Governing law
These terms are governed by the law of the operator's registered seat, without prejudice to mandatory consumer or data protection rules that apply to you.
Company details
