Outsourced content moderation without losing control of your policy

Content moderation outsourcing compared with an in house team

ItemIn house teamModerators
Hiring and trainingyour recruiters and trainersincluded
24/7 schedulingyour managers, nights and weekendsincluded
Languagesone hire per language per shiftstaffed by language
QA and calibrationneeds senior reviewersincluded
Wellbeing programneeds budget and providersincluded
Toolingbuild or buyPlatform Scale included
Costsalaries, benefits, management, toolsone monthly retainer
Control of policyfullfull

How to compare the cost honestly

What you keep when you outsource

  • The policy and every change to it
  • Thresholds for automatic decisions
  • Escalation rules and the cases that come to your team
  • Access to the dashboard, reports and audit log
  • The right to review any decision

Not a traditional BPO contract

Get your moderation plan in two minutes

Tell us your platform type, content, volume, languages and SLA. The plan shows your team per shift, the AI and human split and a monthly estimate.

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