Why it matters
Moderators review content that most people never see: violence, abuse, self harm, exploitation. Long exposure without protection harms people, and harmed people make worse decisions. Wellbeing is a duty to the moderators and a quality issue for the platform.
Protections built into the work
- Rotation: nobody spends a whole shift on graphic queues
- Exposure limits: time on graphic content is capped and tracked by the system
- Blur and grayscale by default, with audio muted until the reviewer chooses
- Scheduled breaks that are counted in the team size
- Opt in for graphic, adult and child safety queues, and the right to opt out
Support around the work
- Access to confidential psychological support during employment and after
- Team leads trained to notice when someone is struggling
- Onboarding that explains what the queues contain before anyone starts
- A way to step away from a queue in the middle of a shift without penalty
What is only a poster
A wellness webinar once a quarter, a meditation app license with no time to use it, or a helpline number nobody is allowed to call during a shift. If a protection is not in the schedule, it does not exist on a busy day.
Questions buyers should ask a provider
- How are graphic queues rotated, and who decides the rotation
- Is exposure time tracked by the system or by memory
- Is blur on by default in the review tool
- Are breaks included in the team size you quoted
- Can moderators opt out of categories without losing their job
- Is every moderator an adult with verified identity
Our commitments
We publish ours on the moderator wellbeing page, and they apply to every client team. If you want to work as a moderator under these terms, see our content moderator jobs.